CANCELLATION POLICY
All payments are 100% non-refundable and non-transferable. Any changes made after final payment will incur a LUXE change fee of $100 USD plus any additional change fees by the tour supplier and hotel. No changes are permitted within 4 weeks (30 days) of the group’s departure date.

FLIGHTS & AIRPORT TRANSFERS
Flights and Airport Transfers are NOT included in your reservation. For assistance with flights and Airport Transfers, please reach out to your Travel Account Manager who will be happy assist.

Airport Transfers: (Rates are standard and approximate and may be subject to change at any time. Please inquire with your travel account manager for accurate rates)

Shared (travelling with other passengers) – From $31 USD per person, round trip

Private (up to 10 passengers arriving/departing together) – From $136 USD per vehicle, round trip.

Important Note: Effective February 1st, 2022 the Environmental Sanitation tax will now be collected per person/per night for Cancun, Riviera Maya, Costa Mujeres, Playa Mujeres, Isla Mujeres, and Cozumel. Environmental Tax is approx. $29 MXN Pesos per person per night (approx $1.42 USD per person per night, pending exchange rate). Payable locally directly to the hotel upon check in. Rates are subject to change.

We would like to inform you that by provision of the government of Quintana Roo, Mexico, an increase in the Environmental Sanitation Tax applicable to all tourists will come into force, starting on January 15th, 2023. The new rate set by the local authorities will be $72.63 Mexican pesos per room per night, approximately $3.72 USD according to the daily exchange rate. The income from this tax will be used to contribute to the preservation of the destination, cleaning and protection of public areas available for the enjoyment of vacationers.

New Tourist Tax in Quintana Roo, Mexico
The state of Quintana Roo in southeastern Mexico is made up of several municipalities including Cancun, Cozumel, Playa del Carmen, and Isla Mujeres. The region is a popular vacation destination due to its tropical climate, crystal-clear ocean, mangrove jungle, cenotes, and Mayan archeological sites.

Here is some important information for you to consider when planning your next trip to Quintana Roo. As of April 1, 2021, tourists visiting the region who are 15 years of age and older are required to pay a new mandatory visitor tax. The aim of this new tax is to generate revenue to create jobs and fund development within the tourism industry.

The new tax of $224 Mexican pesos, approximately $10 – $11 USD per person, will be collected at the airport before visitors leave Mexico and can be paid either at the kiosks installed in the airport or through the official Visitax website. The online payment form is available in both English and Spanish; you can select your language in the top right corner.

PASSPORT INFORMATION:
Please note that your passport should be valid a minimum of 6 months after the departure date. Please verify with your local authorities for further information!